Bruce Maller is the founder, President and CEO of BSM Consulting, a nationally recognized health care technology and consulting firm with offices in Scottsdale, Arizona and Incline Village, Nevada. In his current role, Mr. Maller provides consultative oversight and assistance for projects conducted by the BSM consulting team, ensuring consistent quality and client service. Mr. Maller is a frequent lecturer for various medical societies, national conventions, and corporate and business groups and has been instrumental in the design of course content and speaker selection for many of these meetings. He is a regular contributor to numerous health care publications on different facets of practice management.

Lisa Peltier is vice president of operations, working at the Incline Village, Nev., offices of BSM Consulting. Ms. Peltier has extensive consulting skills in finance, including practice valuations, new business proforma/forecasting, financial benchmarking and trend analysis, development of practice budgets, and other financial matters. She also is skilled in general practice management issues such as human resources, personnel training and development, and staff management issues. Ms. Peltier has authored various articles on practice financial matters and staff management. She has provided lectures for numerous medical societies and national conventions.

Richard C. Koval is a principal and senior consultant with BSM Consulting, located in Reno, Nevada. Mr. Koval consults with medical practices throughout the United States in the areas of physician employment and buy-sell agreements, practice valuations, mergers and acquisitions, purchase/sale transactions, income distribution systems, practice finance and budgeting, and general practice governance and management. Before joining BSM Consulting in 1994, Mr. Koval compiled more than 13 years of hospital and group practice experience, including six years as administrator of a 40-physician multispecialty group practice, and another six years as administrator of a 15-physician practice. Mr. Koval is a frequent speaker at numerous state and national conferences, and his writings have appeared in numerous professional journals.

Derek A. Preece is a senior consultant with BSM Consulting and is based in Orem, Utah. Mr. Preece consults with medical practices in the areas of strategic planning, cost containment, marketing, new business opportunities, referral networking, management techniques, mergers, acquisitions, partnerships, physician relations and compensation, team building, financial controls, patient satisfaction, and employee motivation. He has experience as a medical practice administrator and as a regional manager of an ambulatory surgery center company. Mr. Preece is a frequent speaker at national and state medical conferences and is an active author of articles on human resources, management techniques, strategic planning, and financial management.

Maureen Waddle joined BSM Consulting with more than 20 years of experience in the eye care industry. She filled many roles during that time, including marketing director and administrator for several practices, manager of a specialty IPA, health care consultant, and national director of managed care for a practice management company. Her areas of expertise include strategic planning and implementation, analysis for and development of new business lines, development of referral networks, customer service, staff training, managing the business of elective surgery, human resources, internal and external marketing, managed care contracting, and operational efficiency. She has written articles for various medical journals and given presentations on practice management topics to national doctor groups and practice management organizations.

Carolyn Salvato is director of optical consulting for BSM Consulting at its St. Louis office. Ms. Salvato provides consulting services for providers and corporate clients in all areas of optical management, including development, production, financial analysis, billing, and cost controls. She is particularly experienced in setup and development of new dispensaries and growth and operational analysis of existing dispensaries. Ms. Salvato is an ABO-certified optician with more than 30 years of optical experience. She has held supervisory positions for both retail chains and the private sector with duties that included dispensary management, training, and development. She has developed and performed numerous workshops and seminars for clinic employees, focusing on patient retention and in-house referrals.